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Refund & Cancellation Policy

Overview

AFPL Welfare is a registered non-governmental organisation (NGO) in India committed to social upliftment and community development. We deeply value every contribution made by our donors and supporters. This Refund and Cancellation Policy outlines the terms and conditions under which refunds or cancellations may be processed for donations and contributions made through our website, payment gateways, or any other authorised payment platforms. By making a donation, you acknowledge and agree to the terms described in this policy.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Refund Process

To request a refund, please follow these steps:

  1. Send an email to afplwelfare@gmail.com with the subject line "Refund Request".
  2. Include your full name, contact number, transaction ID or payment reference number, the date of the transaction, and the amount for which you are seeking a refund.
  3. Provide a brief explanation of the reason for your refund request along with any supporting documentation such as bank statements or screenshots of the transaction.
  4. Our team will review your request and may reach out to you for additional information if necessary.

All refund requests must be submitted within 15 days of the original transaction date. Requests received after this period may not be entertained.

Processing Timeline

Once a valid refund request is received and approved, the refund will be processed within 7 to 10 business days. The refunded amount will be credited back to the original payment method used for the donation. Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider. AFPL Welfare is not responsible for delays caused by third-party financial institutions or payment gateways.

Non-Refundable Donations

The following types of donations are generally non-refundable:

Cancellation of Recurring Donations

If you have set up a recurring donation and wish to cancel it, you may do so at any time by contacting us via email at afplwelfare@gmail.com or by calling us at +91 7865075672. Please provide your name, registered email address, and the details of your recurring donation so that we can locate and cancel it promptly. Cancellation of recurring donations will take effect from the next billing cycle. Any donations already processed before the cancellation request will not be refunded unless they meet the eligibility criteria outlined above.

Exceptions

AFPL Welfare reserves the right to make exceptions to this policy on a case-by-case basis at its sole discretion. In extraordinary circumstances such as a medical emergency, financial hardship, or any other compelling reason, the organisation may consider refund requests that fall outside the standard eligibility criteria. Such decisions will be made by the management team and communicated to the donor in writing. The organisation also reserves the right to amend or update this policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.

Contact Us

If you have any questions, concerns, or require assistance regarding our refund and cancellation policy, please do not hesitate to reach out to us:

We strive to address all queries within 2 to 3 business days. Your generosity and support make a meaningful difference, and we are grateful for every contribution towards our mission.